Troubleshooting

The reason is shown just above or below the button.

While Saving the transcript. You can create minutes when this is complete. is shown, wait and the button becomes available.

If it says Only the person who recorded this meeting can create, regenerate or approve its minutes., ask the person who recorded the meeting to create the minutes.

For any other message, see “Minutes cannot be created”.

This appears while the audio from a time the connection was down is still being turned into text.

Usually, press Create when it is done. The minutes are created by themselves as soon as the transcript is complete.

If you press Create now, the rest is in neither the transcript nor the minutes.

The transcript is saved, so you do not need to record again. Press Create again.

If Create again is not shown, see “Minutes cannot be created” for what to do about the reason shown.

While Templates could not be loaded. is shown, you cannot choose a language or press Create meeting minutes. Check your connection and press Try again in the same area.

Each item is shown only under its own conditions. For example, Discussion detail appears only when the chosen template has a “Discussion” section.

Some features may be turned off for your organization. If you are not sure, tell the person in charge in your organization the name of the feature and any message shown.

The invitation has expired (it is valid for 7 days after it is sent), or its link was already used. Ask an organization administrator to press Resend for your invitation.

A resent invitation stops the earlier link from working, so use the button in the newest email. If you have already joined, sign in from the sign-in page.

As the red message says, these passwords cannot be used: shorter than 8 characters, the same characters or one pattern repeated, consecutive characters or keyboard rows (for example 12345678 or qwertyui), or the same as the part of your email address before the @.

Whether it matches the part before the @ is checked only when you press Set password and start. If Passwords don't match. appears, enter the same password again in Password (confirm).

The address cannot be changed on this screen. Do not go on; ask an organization administrator to invite you again with the correct address.

On the Google or Microsoft screen, you chose an account with another address. Press Try another account and choose the account of the invited address.

To join with a password instead, press Back to the invitation and go on from step 3. If Back to sign-in is shown instead, reopen the page from the “Accept invitation” button in the invitation email, then go on from step 3.

If it says “Error code: not_found”, the invitation link can no longer be used. Ask an organization administrator to press Resend for your invitation.

With any other error code, wait a moment and press the button again.

If nothing arrives after a few minutes, check your spam folder and the address you entered. No email is sent to an address that is not registered with GIJITO.

Wait about 5 minutes before asking again; at most 5 emails can be sent in 24 hours. If you are not sure which address is registered, ask your organization administrator.

The link has expired (after 60 minutes) or was already used. Asking for another email also stops the link in the earlier one from working.

Press Send a new link and open the button in the newest email.

As the red message says, these passwords cannot be used: shorter than 8 characters, the same characters or one pattern repeated, consecutive characters or keyboard rows (for example 12345678 or qwertyui), or the same as the part of your email address before the @.

Whether it matches the part before the @ is checked only when you press Set password and sign in. If Passwords don't match. appears, enter the same password again in New password (confirm).

After 10 wrong passwords in a row, that email address cannot sign in for about 15 minutes. After a wait, each further 10 wrong passwords in a row doubles it, to 30 minutes, then 1 hour, up to 24 hours.

While the wait runs, even the correct password does not sign you in. What you enter then is not counted. To use GIJITO without waiting, reset the password from Reset your password as in the steps above.

One successful sign-in starts the count again. Signing in with a Google or Microsoft account is not limited this way.

The password has changed, but this account has no organization you can use now. Contact an administrator of your organization.

Press Continue with Google or Continue with Microsoft in the app again to start over.

On the “Sign-in confirmed” page still open in the browser, press “Open GIJITO”. If the app does not pick it up, check the notice in the app window.

The confirmation in the browser has a time limit. Go back to the app and press Continue with Google or Continue with Microsoft to start again.

Press “Use a different account”: this browser signs out of GIJITO and the sign-in screen opens. Sign in with the account you want, and you come back to the confirmation.

If The email address or password is incorrect. appears, check that they are the same as in the browser. An account used only with Google or Microsoft has no password, so sign in with Continue with Google or Continue with Microsoft.

If you forgot the password, press Forgot your password? and the reset page opens in the browser. “Reset your password and sign in” explains the rest.

“Update” appears only once a new version has been downloaded. It hides while something is being recorded or saved, or while something is unsaved, and comes back when that is done.

The Windows app does not show it. To check for yourself on macOS, choose “Check for Updates…” in the “GIJITO” menu of the menu bar.

While something is being recorded or saved, or while something is unsaved, the app cannot check for updates. Finish and save the recording, then choose it again.

It cannot check on the sign-in screen either. Sign in first, then choose it.

Check that you are connected to the internet, then choose “Check for Updates…” again. If the menu no longer shows “Check for Updates…”, quit the app and open it again.

Read the statements around the evidence again. If the text is not enough, listen again with Play audio above Transcript (not possible for a meeting without audio).

If you still cannot tell, ask someone who was in the meeting before you correct the draft.

The menu is collapsed. It shows that way when the window is narrower than 1280 pixels, and on the recording and minutes screens.

Press the double arrow at the bottom of the menu (Expand) to show the names. On a phone, the menu is at the bottom of the screen (except on the recording, notetaker bot and minutes screens) and shows its names.

My item list shows under Meeting items in the left menu only while that entry is open.

On a phone, My item list is in the menu at the bottom of the screen.

Which buttons show depends on your organization’s settings, your role, and the state of the meeting or minutes. The pictures are one example.

For example, the Import menu only lists the kinds of import you can use, and Invite a notetaker bot only shows when your organization uses the notetaker bot. If a feature you need is missing, ask your organization’s admin.

Without a seat (what lets you use recording and the AI features), the buttons are greyed out and the reason shows under them. Ask your organization’s admin for a seat.

Type at least 2 characters. It searches the meetings you can see, and finds items in approved minutes.

Check that the tab (or window) you chose in step 4 is the meeting’s, and that audio sharing was on. For how to fix it, see Fix missing audio or interrupted recording.

Check that you allowed the microphone in step 5, and that a microphone is connected to the computer.

If the microphone cannot be used, GIJITO switches to Listen only by itself and tells you in a message. While Listen only is on, your voice is not recorded. Once the microphone works, press Try the microphone again in the message.

If you once ticked Don't show this again, the Start the meeting window opens without it.

For a meeting open in a browser tab, choose Online meeting under Meeting type. If Connect appears next to PC audio or Microphone, press it, PC audio first. What you do in the browser’s windows is the same as in steps 4 and 5.

For a meeting open in a PC app, first reload the page in your browser, so that anything you connected with Connect is let go. When the Start the meeting window opens, close it, press the speaker or microphone button at the bottom of the screen and choose Audio setup guide. The How are you meeting? window opens; go on from step 2.

The desktop app does not show this window.

You are back in the Connect meeting audio window. Press Connect again to open the share window. If you were in the Start the meeting window, follow the section “The ‘How are you meeting?’ window does not appear”.

While this message is shown, a new recording cannot start. To check what is left, see Check what is left this month and your AI credits.

If the time runs out during a recording, you get an extension of up to 60 minutes. The end time is shown on the screen, and the recording stops automatically at that time. The transcript up to then is saved.

Press the microphone button at the bottom of the screen and check that Microphone shows connected. If Connect appears, press it.

To use another microphone, open Advanced settings with the gear button at the bottom of the screen, choose it under Microphone and press Done.

For how to fix it, see Fix missing audio or interrupted recording.

It appears when the microphone was not allowed in the browser. Allow the microphone as the message says, then press Start setup again.

In the desktop app, allow the microphone for GIJITO in your computer’s settings. Fix missing audio or interrupted recording shows how.

Reconnect the microphone. If you use the computer’s own microphone, check that it is turned on.

If another app (such as Teams) is using the microphone, close that app.

Then press Connect again in the message, or Start setup.

If you once ticked Don't show this again, the Start the meeting window opens without it.

Choose In-person meeting there, and if Connect appears next to Microphone, press it. When your browser asks to use the microphone, allow it as in step 3.

The desktop app does not show this window.

While this message is shown, a new recording cannot start. To check what is left, see Check what is left this month and your AI credits.

If the time runs out during a recording, you get an extension of up to 60 minutes. The end time is shown on the screen, and the recording stops automatically at that time. The transcript up to then is saved.

If it says This file is too large. Please choose a smaller file. use a file smaller than 100 MB.

If it says Unable to read this file. Check that it contains text and uses a supported format and encoding. check that the file is AAC, AIFF, AMR, ASF, FLAC, MP3, OGG, WAV, WebM, M4A or MP4, and not empty.

If it says Your session has expired. Please sign in again. sign in again; if it says The service is busy. Please try again later. try again a little later.

If this month’s transcription time is used up, audio files cannot be imported. If some is left but the file is longer, it cannot be imported either, and the message shows the minutes needed and the minutes left.

Use a file that fits in what is left, or ask your organization admin to add time. To check what is left, see Check what is left this month and your AI credits.

This screen cannot tell whether the import finished. Press Back to meetings, check that the meeting was not created already, and import again only if it was not.

This meeting has no transcript, so no minutes can be created from it. A file with no speech in it shows this too.

Press Back to meetings and import the audio file again.

Import audio file is in the menu only where the organization can import audio files. Ask your organization admin if you need it.

Without a seat, Import cannot be pressed; the reason is shown under the button.

Import transcript appears only when transcript import is available in your organization. Where audio file import is not available either, there is no Import button at all. Ask your organization admin if you need it.

Without a seat, Import cannot be pressed, and the reason is shown under the button. If Reload appears, press it to load again.

If the import screen says Transcript import isn't available for your organization yet. Ask your organization's administrator if you need it., ask your organization admin too.

If it says Unable to read this file. Check that it contains text and uses a supported format and encoding., check that the file is VTT, SRT, TXT, DOCX or Markdown and has the spoken text in it. If the message gives a line number, check that line of the file.

Save a text file again with UTF-8 encoding, then choose it again.

If it says This file is too large. Please choose a smaller file., use a smaller file.

This screen cannot tell whether the import finished. Press Back to meetings, check that the meeting was not created already, and import again only if it was not.

If it says This feature is temporarily unavailable. Please try again later., try again a little later.

If it says This feature or folder is unavailable. Please check your permissions., check that you can use the folder you chose, and ask your organization admin if unsure.

If it says The processing service is unavailable. Ask your administrator to check its configuration., pass the message on to your organization admin. If the fields can no longer be used, press Back to meetings and check whether the meeting was created.

If it says Your session has expired. Please sign in again., sign in again; if it says The service is busy. Please try again later., try again a little later.

A meeting made from a transcript file has no audio, so it says No audio is available for this meeting. Check the content in the transcript.

The button appears when the notetaker bot is on in your organization and you are among the people who may use it. If it is missing, ask your organization admin.

If it is there but cannot be pressed, you have no seat, the notetaker bot is not set up yet, or it is paused for now. Ask your organization admin if unsure.

If the screen says Notetaker bots are disabled for this organization. or Notetaker bot connections are not configured. Please contact your administrator. when it opens, ask your organization admin too.

If it says Check the direct Teams, Google Meet or Zoom join link., check that it is the link that joins the meeting directly, and paste it again.

The link must start with https://: for Google Meet meet.google.com/abc-defg-hij, for Zoom zoom.us/j/ followed by digits, for Teams teams.microsoft.com or teams.live.com with /l/meetup-join/ or /meet/ followed by digits. A link with a part after “#” is not accepted.

Even with a correct link, a meeting title longer than 200 characters gives the same message.

Ask the meeting’s host to admit the bot and allow it to record. The bot shows under the name in Bot display name (GIJITO — 議事録作成 if it is empty).

If it is not admitted within 10 minutes, the bot leaves, and without any audio it shows Processing could not be completed. To send it again, invite it anew from the meeting list.

When this month’s transcription time or the notetaker bot time is used up, the bot cannot be invited. If only the notetaker bot time is used up, recording with the microphone or computer audio still works.

If the time runs out while the bot is recording, it leaves by itself after an extension of up to 60 minutes. Everything recorded up to then is saved.

To check what is left, see Check what is left this month and your AI credits.

If Retry processing is there, press it. The transcript is finalized again from what was already captured; the bot does not join the meeting again.

The switch appears when your organization lets you use translation. Ask your organization admin if you need it.

If Temporarily unavailable. shows beside the switch, translation is paused for now. Recording and the transcript work without it.

The switch also cannot be pressed for a few seconds while settings change, or while pausing or resuming. Wait a moment, then try again.

If translation can no longer be used during the meeting, for example because the organization’s settings changed, the next remarks are not translated. Recording and the transcript go on as they are.

Translation is not available now. Recording continues. shows beside the switch, and it cannot be turned back on during that recording. The translations up to then stay.

Check that the switch is on and that Translation language is right.

With Translation only, it shows Translations will appear here when they arrive. until a translation arrives.

Wait a moment, then check the translation settings again. If a message says the recording was interrupted, press Resume in it first to go on recording. For more, see Fix missing audio or interrupted recording.

While recording, a statement that is not final yet cannot be marked. Mark it once it is final.

In the small window opened with Float on top in a small window and on the Edit transcript screen, marks cannot be put and are not shown. Mark the statement on the main screen.

Marks are not available when you view minutes shared with Share meeting through the share link.

The mark of a statement that was cut (Cut) is not shown. Restore the statement (Restore) and its mark shows again.

Marks other people put never appear in your list.

It opens as a separate window when the browser supports it, as Chrome and Edge on a computer do. In other browsers, or when it could not be opened, it appears at the lower right of the same page.

Shown in the page, it stays inside the tab and does not come in front of other apps. Meanwhile the recording screen’s control bar is hidden; press × to go back to the recording screen.

The button is shown only while recording, on the right of the control bar at the bottom of the screen. Start recording first, then look for it.

It closes when you stop the recording yourself, when you try to go from the recording screen to another screen, and when you close its window.

If the recording is still going on, press Float on top in a small window on the main screen again to reopen it.

The small window has no settings such as text size or translation. When it is a separate window, change them in the control bar of the main screen, and the small window follows.

When it is shown at the lower right of the page, press × to go back to the recording screen first, then change them.

When the recording ends by itself, after a long silence or a long pause for example, a separate small window stays open and shows the reason and Go back to the main window to create the minutes.

Press Close the small window to close it, and create the minutes on the main screen. Each reason is explained in Recording stopped or was interrupted.

A stopped meeting cannot be recorded again. The transcript up to the stop is saved, so you can create the minutes from it.

If the meeting is still going on, start recording it as a new meeting with Start recording in the meeting list.

If you stopped sharing while paused, the notice says Screen sharing was stopped. Resume to choose what to share again. When the recording stopped for another reason, the notice says that reason.

To go on, press Resume in the notice, and when the screen for choosing what to share opens, choose the meeting’s tab (or window) again. The audio from while it was stopped is not recorded. For more, see Recording stopped or was interrupted.

Why it stopped is shown at the top of the screen for creating the minutes. If it says Recording ended automatically after 15 minutes of silence. no sound reached the audio you chose, so it counted as silence even though the meeting went on.

A stopped meeting cannot be resumed: record the rest as a new meeting. To find why no sound came in, see Fix missing audio or interrupted recording.

It appears when you try to go to another screen while recording. To keep recording, press Stay here.

Stop and leave ends the recording and saves the transcript before you leave. No minutes are created yet: open the meeting from the meeting list later to create them.

Closing the tab interrupts the recording. Within 60 minutes, open the meeting marked Recording interrupted in the meeting list, and choose to record the rest or to finish with what was saved.

The steps are in Recording stopped or was interrupted. After 60 minutes, the recording ends by itself with what was saved.

When pressing an item title highlights nothing in the transcript, no evidence was found for that item. Read the transcript directly to check the content.

An AI-generated item without evidence cannot be sent to an external service, even after approval. An item added by a person can be sent: the record of who added it serves as its evidence.

For a loading error, press Retry when shown. For a playback error, press play again. If audio is still saving, wait for the status to update. If it has expired, been deleted, or is unavailable, review any transcript that remains.

Once the minutes exist, the transcript pane is for reading. To correct it, press Regenerate, correct it on the screen that opens, and regenerate from there. Regenerating does not carry over the edits you made to the draft by hand. See Correct or cut the transcript for details.

Pressing Load the latest version discards unsaved edits. Note down anything you want to keep before loading the latest content, then review it again.

When nothing has changed, pressing Save saves nothing and only ends editing (on a phone, Save as draft cannot be pressed). If saving fails, your edits remain on screen. Check the displayed reason before trying to save again.

It is not shown unless your organization has it. Ask your organization’s administrator.

After the meeting it shows once the minutes exist; on the recording screen, once recording has started.

If it says You need a seat to use the assistant, ask your organization’s administrator for a seat. If it says You have used all of this month's AI credits, wait for next month or talk to your administrator. Either way, earlier answers stay readable.

If it says Nothing has been said yet, wait until statements are transcribed. While an answer is on its way, you cannot send the next one.

If The answer could not be created. appears, press Try again. When no answer was saved, no credits are used.

If The AI Assistant is paused for now. Please try again later. appears, try again later.

Nothing about that was said in this meeting. appears when no statement in the open meeting talks about what you asked. Send it in other words, or check the transcript. This answer uses credits too.

With some templates, items appear inside each section of the minutes instead of by type. Then press Add item to this section in the section that needs the item. To add one inside a group, press Add an item to this group.

While you are editing, Cancel and Save show in place of Edit.

On an approved version too, pressing Edit lets you correct it. Saving makes a new draft and keeps the approved version. On a phone, press Edit under More actions (⋯). See Revise approved minutes for the steps.

An approved version that is not the latest shows no Edit. Open the latest version with Back to the latest version above the minutes.

The fields of the item without a title open. Enter a title or delete that item, then save again.

This appears when another member or another tab saved or approved first. Pressing Load the latest version discards the unsaved edits on this screen. Note down what you want to keep before loading, then correct the latest content.

Your edits remain on screen. Check your connection, then press Save (on a phone, Save as draft) again.

Point at the button to see why. For the person who recorded the meeting, the reason also appears just below the button.

If it says Only the person who recorded this meeting can create, regenerate or approve its minutes., ask the person who recorded this meeting.

When the meeting has used all its runs, correct the draft directly with Edit.

When the message is about your seat or AI credits, see “Minutes cannot be created” for what to do.

An approved version cannot be regenerated as it is. Press Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) to start editing, and the circular-arrow icon (Regenerate) appears at the top of the Minutes pane. On a phone, it is Regenerate under ⋯ More actions. Pressing it asks Make a draft and regenerate: press Make the draft. The current content is saved as a new draft, and Regenerate the minutes opens. The approved version stays as it was, and the new version is approved again.

The items of a regenerated version are not tied to the Backlog or Jira issues made from the earlier version. When the send dialog shows “Compare with earlier issues” (Jira: “Compare with earlier work items”), choose “Link to an existing issue” (Jira: “Link to an existing work item”) for items that already have one.

The minutes changed. Reload the page and try again. appears when a save or a regeneration on another screen moved the version on. Press Back to the minutes to see the latest version, and if it is a draft, press Regenerate again.

If it was approved meanwhile, Approved minutes cannot be regenerated. appears: press Edit in the Minutes pane, then the Regenerate that appears while editing makes a new draft and regenerates it.

When The minutes could not be regenerated. The previous draft is unchanged. appears, the earlier draft stays and the run is not counted. Try again with Regenerate, or go back with Back to the minutes. Edits you had not saved may be gone.

When This meeting has reached its regeneration limit. appears, go back with Back to the minutes and correct the draft directly with Edit.

Even when This is taking longer than usual, but creation is still running. appears, the run goes on. It continues if you leave this screen, and you can open the result from your meetings list.

While Templates could not be loaded. is shown, the minutes cannot be created. Check your connection and press Try again in the same area.

Choose the card you want, and the minutes are created with that template. To decide which template comes first, see “Set the minutes language and default template”.

Your own templates are shown only to you. If one is not among the cards, open All templates. A template you deleted cannot be chosen.

Press Regenerate on the draft to choose the template again and recreate it. See “Regenerate minutes” for the steps.

An approved version cannot be regenerated as it is. Press Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) to start editing, and Regenerate appears. Press it and choose Make the draft: the current content is saved as a new draft, and you can choose the template again. The approved version stays as it was, and the new version is approved again.

The pencil icon is shown only to the person who recorded this meeting, and only when transcript editing is available for your organization. Ask your organization administrator if you need it.

It is also not shown when the transcript has no statements.

Once minutes exist, it appears on the screen thatRegenerate on the draft opens.

While it is locked, one line at the top of the transcript pane says why. Wait while the transcript is being saved, the minutes are being created, or the transcript of an audio file or a notetaker bot is being finished.

When the approved version is the reason, the line reads: The latest version has been approved, so you cannot edit or regenerate. Press Edit on the minutes, then Regenerate makes a draft and regenerates it.

A sentence cannot be confirmed with all of its text deleted. The screen shows: A sentence cannot be empty. To leave out a sentence you do not need, use “Cut”.

Find & replace finds sentences that contain the phrase exactly as typed. It ignores the case of Latin letters, but treats hiragana and katakana, and full-width and half-width characters, as different characters.

Cut statements and translations are not replaced.

Speaker naming works only when it is available for your organization. Otherwise speakers show as numbers and pressing one opens nothing. To use it, ask your organization's admin.

When the same transcript was changed in another tab or screen first, the screen shows: The transcript was changed in another screen, so this change could not be saved. The latest transcript is now shown. Check it, then try again.

Check the latest content shown, then correct it again.

For other failures, the screen shows: Could not save. Please try again. Check your connection first.

If every statement is cut, the minutes cannot be created, and the screen shows: No sentences are left for the minutes. Restore some cut sentences.

Open Edit transcript with the pencil icon and press Show to show the cut statements. Press one the minutes should use, press Restore, then go back with Close.

If Approve is pale and pointing at it says “Only the person who recorded this meeting can create, regenerate or approve its minutes.”, you did not record this meeting. Correct the draft, save it, and ask the person who recorded it to approve.

If “An item has no title. Enter a title or delete that item.” appears, enter a title in the item that opened or delete that item, then press Approve again.

If “This draft was updated in another screen, so your changes were not saved. Loading the latest version discards the unsaved changes on this screen.” appears, note the changes you want to keep, press Load the latest version, check the minutes and approve again.

It appears when the transcript was corrected or cut after the minutes were made. To bring the changes into the minutes, close the question and press Regenerate. To approve the minutes as they are, press Approve anyway.

If the question says “Couldn't run the approval. Please try again.”, press Approve again.

If it says “This draft was updated in another screen, so it was not approved. The latest version is now shown. Check it, then approve again.”, check what is now shown, then press Approve again.

On the approved minutes, press Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) to correct the minutes. Saving your corrections makes a new draft, and the approved version stays as it is. Then the person who recorded the meeting approves it again. See “Revise approved minutes” for details.

On a draft, Send to has a lock icon, and pressing it shows Available after approval. It can be used once the person who recorded the meeting approves the minutes. See “Approve minutes” for how.

The list shows only the services your organization may use. If the one you want is missing, ask your organization’s administrator.

When your organization uses no external service, only My item list and Copy items are shown.

The account needs to be connected again. For Backlog or Jira, pressing it opens the CSV export screen, where the band at the top lets you reconnect. Until then, you can hand items over as a CSV file.

Other services open Connectors when pressed, where you reconnect.

If the list says “Could not load the destinations. Please reload.”, press Reload under it.

On a draft, Download has a lock icon, and pressing it shows Available after approval. It can be used once the person who recorded the meeting approves the minutes. See “Approve minutes” for how.

If Download failed. Check your connection and try again. appears, check your connection and choose the format again under Download. You do not need to approve again to retry a download.

If Could not prepare the preview. Retry or download the Word document. appears, press Retry. You can also download the Word document and check the contents there.

GIJITO downloads Word (.docx) or Markdown (.md). For a PDF, open the downloaded Word document in the desktop version of Word and save it as PDF.

This appears when the browser did not allow copying. Select the text shown and copy it with Ctrl+C (⌘C on a Mac).

Check your connection and press Copy again. Pressing it again fetches the text from the start.

On a draft, Send to has a lock icon, and pressing it shows Available after approval. Copy items can be chosen once the person who recorded the meeting approves the minutes. Copy, which copies the whole minutes, also works on a draft.

While you are editing the minutes, Copy is not shown. Press Save at the top of the Minutes pane to finish editing, then copy what you saved.

On a phone, the copy rows cannot be pressed while there are unsaved changes, and they say Save your changes as a draft to copy the minutes. Press Save as draft to copy what you saved.

Copy with formatting copies a formatted version and a plain one together, and the place you paste into picks one. When you do not want formatting, choose Copy as text.

AI items without supporting evidence cannot be sent. Such an item shows AI items without supporting evidence cannot be sent to an external service.

Items showing Created, Accepted, Running or Result unconfirmed cannot be ticked either, so that nothing is created twice.

If creating stops and Some items still need a destination. Fill the boxes that opened, then press Create again. appears, do as it says and press again.

If Could not load the options. Check the connection settings and try again. appears, close the screen and open it again. If that does not help, check the connection from Manage connections.

An item showing Result unconfirmed may already have its issue, so this screen does not send it again, to avoid a duplicate. Open Backlog or Jira and check.

When the request cannot be confirmed, the button changes to Check whether it was accepted; press it. It only asks about the same request, so no issue is created twice.

What to do is shown under the item. For Check the destination for this item, correct it with Set up details; for The destination did not answer, press “Create N item(s)” again.

For This account has to be reconnected, open Connectors from Manage connections and press Reconnect account.

An earlier approved version cannot create anything, so send from the latest minutes. In the dialog that creates issues, press Open the latest minutes under the message. The CSV file dialog has no such link: close it and open the meeting again from the Meetings list, which opens the latest version. If the latest minutes are a draft, approve them first.

Your Slack account is not connected yet. Pressing it opens Connectors; connect it with Connect an account for Slack.

If “Slack” is not in the list, your organization cannot use it. Ask your organization’s administrator.

The list holds only the channels you have joined. Join the channel in Slack, then open this screen again.

Pressing “Slack” or Manage connections under Send to opens Connectors; press Reconnect account for Slack.

The post may already be in the channel, so posting to the same channel is locked. Check the channel in Slack.

If The previous post is still being processed. Please wait a moment. is shown, wait a moment and open the screen again.

If The minutes could not be posted appears, nothing was posted. Press Post again.

If the last post stopped partway, Retry continues from the part not posted yet.

Your Google Drive account is not connected yet. Pressing it opens Connectors; connect it with Connect an account for Google Drive.

If “Google Drive” is not in the list, your organization cannot use it. Ask your organization’s administrator.

If The folder could not be chosen. Please wait a moment and try again. appears, wait a while and press Choose folder again.

If Recently used folders could not be loaded. Use “Choose folder” instead. appears, you can still choose with Choose folder.

If Folders cannot be chosen in this environment right now. appears, choose a folder from the list.

Pressing “Google Drive” or Manage connections under Send to opens Connectors; press Reconnect account for Google Drive.

If a reason is shown under the row, fix what it says, then press Retry on that row. Saving continues where it stopped.

If The minutes could not be saved. Please wait a moment and try again. appears, nothing was saved. Press Save again.

The file may already be in the folder, so saving to the same folder is locked. Open the folder in Google Drive and check.

Items reported in “N item(s) could not be saved because you can no longer view them.” are items you do not have access to.

When Could not save. Please try again. appears, press “Save N to my list” again.

A saved item stays as it was in the version you saved; it is not replaced by the new version. Press … at the right of the row and choose View the latest minutes to check the new version. Save the items you want to keep again from there.

Saving an item does not change who can view the original minutes. You can open them only as a member of the meeting’s folder, so ask the folder’s owner to add you.

All items and My item list appear under Meeting items only while it is open. When the menu shows icons only, the bookmark icon is My item list.

This draft was updated in another screen, so your changes were not saved. Loading the latest version discards the unsaved changes on this screen. appears when, while you were editing, another member or another screen saved corrections first. Press Load the latest version and check the latest version.

No new draft was made, and the approved version is as it was. Your corrections are still on the screen: check your connection and press Save (on a phone, Save as draft) again.

Press Cancel. The same goes when you pressed Edit by mistake: no new version is made, and the meeting stays approved. Pressing Save without any change also just ends editing.

If you changed something, you are asked whether to discard it. Discard takes the minutes back to the approved version.

Correcting the minutes does not rewrite issues already created. To correct an issue too, edit it in Backlog or Jira. In the send dialog of the new version, items that already have an issue show Created and cannot create another.

An item in My item list stays as the version it was saved from, and shows Newer version once a new version exists. Open the latest version with View the latest minutes from the … at the right of the row, and save the item again once it is approved.

An item saved again is a new row, without the memo or due date of the earlier row. Remove the earlier row with Remove from My item list if you no longer need it.

If it says No meetings match these filters., press Clear filters and go back to the All meetings tab. Meetings you deleted are in Trash.

Meetings in folders you are not a member of are not shown. Ask the person who recorded the meeting, or the folder’s Owner.

Only the person who recorded the meeting can do these.

Even for your own meeting, nothing can be changed while it is recording or its minutes are being created; the menu says Stop recording or wait for minutes generation before making changes..

If it says Some selected meetings cannot be moved. Deselect them, including any with stopped recording, to continue., deselect those meetings as it says and press the button again.

If it says Audio deletion is in progress, so this meeting cannot be restored now. Reload and try again later., do as it says, then press Restore again.

The audio may no longer be available because of its retention period. The transcript and minutes are as they were before the meeting was deleted.

Check that you typed at least two characters. If it says No results yet. Try fewer words or a different scope., do as it suggests. If it says Search could not finish. Try again or choose a narrower scope., press Try again.

Items of meetings whose minutes are still Draft are not shown. They appear once the person who recorded the meeting approves them.

Items of deleted meetings and of folders you are not a member of are not shown either. If it says There are no approved meeting items yet. with no condition entered, none of the meetings you can view has approved minutes yet.

When approved minutes are revised, the items of the previously approved version are shown until the revised version is approved.

No items match these conditions. appears when a type tab, a folder or dates, with or without a keyword, leave no item. Press Clear conditions to remove the conditions and see every item again.

On the All tab with only a keyword entered, a miss says No items matched “X”, where X is the keyword you typed. Only items that contain exactly what you typed are found: use fewer words, or press Clear search to see every item again.

Check your connection and press Reload.

Only the folder’s Owner can add and remove members and change the Defaults for new meetings. On the Members tab, ask the person whose role is Owner.

Suggestions are members of your organization who are not in this folder yet. Type part of the name or email address again. If it says Nobody matches that., the person may not have joined your organization yet.

My meetings is your own folder and has no way to add members. To share a meeting, move it to a shared folder from the meeting list.

If it says This Folder contains meetings or retained meeting history and cannot be deleted. Its contents have been kept., the folder still holds meetings or their history. Even after its meetings are deleted or moved to another folder, it cannot be deleted while their history remains.

The meeting may be saved in another folder. Clear the filters of the meeting list to check, or ask the person who recorded it where it is saved.

A link or bookmark whose address contains a language opens in the language of that link. Choose the language again in the account menu and bookmark that screen again.

The language is stored per browser. Choose it again in another browser or on another device.

Changing the language opens the screen again, so while you record you are asked Stop recording and leave?. To keep recording, press Stay here and change the language after the meeting.

With an unsaved edit, you are asked You have unsaved changes. Discard them and leave this page? Save it first, then change the language.

The minutes language is a separate setting. For minutes you create from now on, choose it with Minutes language under Minutes in your personal settings. See “Set the minutes language and default template”.

If they cannot be loaded, press Try again for the templates, or Reload for the minutes language.

If the template could not be changed, the cards stay as they were; for the language, Could not save. The previous setting was restored. appears. Choose again.

If Enter a template name. appears, enter a template name. If The fixed sections (meeting information and the six items) and the frame of each item are required. Restore what was removed, then save. appears, restore what you deleted before saving.

For any other error, what you entered stays on the screen. Press Save template again.

Where the organization does not offer it, you are not asked how to start, and the card reads By editing an existing template. To use it, ask your organization’s administrators.

If it is greyed out, check the reason shown under it.

These settings apply to minutes you create from now on. To make an existing draft again in another language or with another template, see “Regenerate minutes”.

While Organization default is chosen, the template last used in the folder or the folder’s default comes first. To always start from the same template, choose its card.

It cannot be pressed while Term is empty, or when the same word is already in the list. A term and its reading take up to 200 characters; a translation and a description up to 500.

Terms with the scope Organization are managed by the organization’s administrators. To change the reading or translation, add the same word as your own or the folder’s term.

Your own terms are used for meetings created after you added them.

A term is a preference, so where the spelling still differs, correct the minutes before you approve them. See “Edit minutes and add items”.

Press Try again to load it again.

A term you started typing has not been added. To keep it, press Cancel and then Add; otherwise press Discard changes.

When your organization uses no service, Connectors itself is not shown. To use one, ask your organization’s administrators.

A service whose row says “(service) cannot be connected in this environment yet.” cannot be connected now. Without a connection, My item list and Copy items still work.

If This does not look like a Backlog URL. Paste an address that contains “backlog.com” or “backlog.jp”. appears, paste an address that contains backlog.com or backlog.jp. Until then, Authorise in Backlog cannot be pressed.

In a browser, the page you return to after allowing shows no result; open Connectors in the settings to see this message and its reason.

It appears when the permission was cancelled, the steps took too long, or the address entered does not match the place you allowed. Check the reason and start over.

If it keeps appearing: Please try again shortly, and contact your administrator if it keeps happening.

An account is already connected for this service. To use another account, disconnect the current one first.

If Could not load settings. Check your access and connection. appears, press Reload beside it.

It is not shown when you have no seat. If Usage in your settings says “Without a seat you cannot record or use AI; you can still read and edit minutes. An organization admin can assign a seat under Organization administration › Members.”, ask your organization’s administrators for a seat.

Read the line near the button. With no AI credits left, you can create minutes from the date shown. If you need them sooner, ask your organization’s administrators.

A button can also be off for other reasons: if you did not record the meeting, or have used up the regenerations, the line says so.

The bars on the meeting list and Usage in your settings show it at any time.

If you have already allowed notifications, We will let you know when it is ready. appears instead of the button.

If you refused notifications before, or your organization blocks them, it does not appear. Open Settings, choose General and check under Notifications.

As the message says, change this site’s notification setting to Allow in your browser. If your organization blocks them, you may not be able to change it.

Even without notifications, the tab’s name changes to ✅ Minutes ready when the minutes are ready.

While you are looking at the GIJITO tab, no notice is shown: the minutes appear on the screen.

If the tab was closed, no notice arrives. Open the meeting from Meetings.

This browser cannot show notices. When the minutes are ready, the tab’s name changes to ✅ Minutes ready, so check that.

GIJITO has no button that stops notices. In a browser, change this site’s notification setting in the browser’s settings.

In the desktop app, turn GIJITO off in the Windows or macOS notification settings.

If General shows Password with a line saying the account signs in with Google (or Microsoft) and has no password set, the account has no password. Sign in with Google or Microsoft as usual.

Enter your current password again. If you do not know it, sign out and reset it from Forgot your password? on the sign-in page. See “Reset your password and sign in”.

If Could not change the password. Please try again. appears, press Change password again.

As the red line says, these passwords cannot be used: shorter than 8 characters, one character or one run repeated, only consecutive characters or keys next to each other (for example 12345678, qwertyui), the same as the part of your email address before the “@”, or the same as your current password.

Whether it is the same as the part before the “@” is known only when you press Change password. If Passwords don't match. appears, enter the same password again in New password (confirm).

After 10 wrong current passwords in a row, the password cannot be changed for a while. Failed sign-ins on the sign-in page count too. The screen gives how long to wait.

To change it without waiting, sign out and reset it from Forgot your password? on the sign-in page. A reset starts the count again.

When the password changes, your other computers, phones, other browsers and the desktop app have to sign in again. Sign in with the new password.

Meeting audio was not shared. Choose the source again and enable audio sharing.

No shared audio was selected. Enable audio in the share picker, or choose “In-person meeting” to record with the microphone only.

Audio could not be connected. Allow access or choose the source again.

“Recording startup was cancelled.”

Press Start recording again. This does not mean an earlier file was lost.

The microphone wasn’t allowed, so this was switched to “Listen only”. Your voice won’t be recorded.

Microphone access is blocked. Use the site information icon at the left of the address bar to allow the microphone, then try again. If it is already allowed, check Windows Settings (Privacy & security → Microphone) for your browser.

Microphone access is blocked. Allow the microphone for this site in your browser's site settings or in your phone's settings, then try again.

No microphone was found. Connect a microphone or make sure your computer's microphone is turned on, then try again.

The microphone could not be used. Another app (such as Teams) may be using it, or it may have a connection problem. Close that app or reconnect the microphone, then try again.

No microphone was found, so this was switched to “Listen only”. Your voice won’t be recorded.

The microphone couldn’t be used, so this was switched to “Listen only”. Your voice won’t be recorded.

The microphone you chose last time was not found. Reconnect it, or choose another microphone in Advanced settings.

The microphone was disconnected. Check the connection and press Resume.

“The microphone you chose last time was not found, so the system default microphone is used.”

You can record with the default microphone as it is. If that is not the microphone you want, choose another one as in step 3.

Audio input sharing or microphone capture ended. Check the audio input and resume.

Screen sharing was stopped. Resume to choose what to share again.

The audio input dropped out for more than 10 seconds. Check the audio input and resume.

The browser suspended audio processing. Keep the screen open and resume.

The audio source disconnected. Reconnect before recording.

The audio source was interrupted. Please reconnect.

The browser suspended audio. Please reconnect.

“Audio dropped out for a moment. Waiting for it to come back.”

Wait for the sound to come back. If it is not back within 10 seconds, recording is interrupted: reconnect as in the steps above.

Reconnecting to the network. What you say into the microphone is still captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.

The connection dropped, for example because the PC slept. Reconnecting; audio is not recorded meanwhile.

The recognition connection dropped. Reconnecting now.

Reconnecting to the network. Audio that still reaches this device is captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.

Reconnecting to the network. Please keep this screen open.

The connection dropped, for example because the PC slept. Audio during that time was not recorded. Press Resume to continue.

Recognition was interrupted. Check your connection and resume, or finish with the saved text.

Capture stopped. Check the save status before resuming or finishing.

Cannot reach the server. Audio transmission will stop if confirmation remains unavailable.

〇 segments are not saved yet. Keep this screen open; saving retries automatically.

The transcript could not be saved. Unsaved text is retained for retry.

Capture stopped because unsaved text accumulated. Keep this screen open; saving retries automatically once the connection returns.

Another screen is recording. Open that meeting from the meetings list.

This meeting was taken over in another screen or has already ended. Check its status in the meetings list.

Audio storage could not be confirmed. Transcription continues.

Audio cannot be saved for this meeting. Transcription continues.

Audio storage could not be completed. You can retry. Saved results, including the transcript, have been retained.

Recording ended automatically after 15 minutes of silence.

Recording ended automatically after 60 minutes paused.

Recording ended automatically after 60 minutes without a connection.

The extension has ended, so recording stopped automatically. The transcript up to this point is saved.

Recording interrupted

Capture stopped. Check the save status before resuming or finishing.

“Some audio may be missing because recording was interrupted. Saved text has been kept.”

Audio from the interruption may not have become text. The saved text is kept.

Recording interrupted

This screen is not sending audio. Close any previous recording screen. You can resume or finish using the saved transcript.

“Capture stopped”

A meeting interrupted more than 60 minutes ago has already ended by itself with what was saved. Opening it shows the minutes creation screen, where you can create the minutes from the saved speech.

Another screen controls this recording. Return to the screen where you started it.

If the previous screen is closed, controls unlock within 30 seconds.

The user who started the recording can resume or finish it.

“Cannot confirm the current status. It will be checked again when the connection returns.”

If the Check recording status screen shows this, check your connection and wait; the screen checks the state again by itself.

“This meeting was taken over in another screen or has already ended. Check its status in the meetings list.”

Only one screen at a time can control a recording. Check the meeting's state in the meetings list.

“Another screen is recording. Open that meeting from the meetings list.”

One of your recordings is still going on another screen. Open that meeting from the meetings list.

The completion result could not be confirmed. Check the saved state and retry processing.

Audio capture has stopped. Minutes processing failed and can be retried.

“Another recording screen or minutes process is active. Checking its status again.”

The screen checks the state again. Wait a moment, then use the button it shows.

“Your transcript is saved. The minutes service has not been configured. Contact your administrator, then retry this meeting once setup is complete. You do not need to record again.”

Trying again gives the same result. Contact your administrator, and press Check processing and retry once the setup is done.

Without a seat you cannot record a meeting. You can still read and edit minutes. An organization admin can assign a seat under Organization administration › Members.

You have used all of this month's transcription time, so a new recording can't start. To add more time, your organization admin can write to support@gijito.com.

Your organization's service has been stopped, so recording for this meeting has ended. Please contact your organization's administrator for details.

Saving the transcript. You can create minutes when this is complete.

You have no AI credits left. They return on 〇. If you need more, ask your organization admin.

Templates could not be loaded.

Only the person who recorded this meeting can create, regenerate or approve its minutes.

There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.

The transcript could not be saved. Keep this page open and try again.

No sentences are left for the minutes. Restore some cut sentences.

“Templates could not be loaded.”

Check your connection and press Try again in the template area. Once the templates load, you can choose a template and language.

“Only the person who recorded this meeting can create, regenerate or approve its minutes.”

Ask the person who recorded or imported the meeting to create the minutes. Other members can still review and correct the draft.

“There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”

Minutes cannot be created from this meeting. Use Back to meetings to return to the meetings list, check your audio input, then start a new meeting.

“The transcript could not be saved. Keep this page open and try again.”

Keep the screen open and press Try again; the minutes creation screen opens once saving succeeds. Leaving the screen may lose speech that has not been saved.

“No sentences are left for the minutes. Restore some cut sentences.”

Every sentence is cut. Use Edit transcript to restore the sentences the minutes should use.

Part of the meeting is not text yet

The minutes could not be created

Minutes processing could not be completed. Check the connection and service configuration, then try again.

“Your transcript is saved. The minutes service has not been configured. Contact your administrator, then retry this meeting once setup is complete. You do not need to record again.”

Creating again will not change the result. Contact your administrator, then create the minutes in the same meeting once setup is complete.

“This feature is temporarily unavailable. Please try again later.”

Minutes creation has been paused for the time being, and it has not started. The meeting and its transcript stay as they are, so wait a while and press Create again.

“Temporarily unavailable.”

A paused feature stays in its menu and cannot be selected. Wait a while, then try the same action again.

This is taking longer than usual, but creation is still running.

Generating

Generation failed

Minutes could not be generated

“There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”

Minutes cannot be created from this meeting. Use Back to meetings to go back and start a new meeting.

“Only the person who recorded this meeting can create, regenerate or approve its minutes.”

Ask the person who recorded or imported the meeting to create the minutes.

The minutes could not be regenerated. The previous draft is unchanged.

“The minutes changed. Reload the page and try again.”

Press Back to the minutes to return to the minutes and check their version and status.

“Approved minutes cannot be regenerated.”

Press Back to the minutes to return to the minutes and check their version and status.

“This meeting has reached its regeneration limit.”

Press Back to the minutes to return to the minutes and check their version and status.

“Without a seat you cannot regenerate minutes. Ask an org admin for a seat.”

Ask your organization administrator for a seat.

“You have no AI credits left, so the minutes cannot be regenerated. Credits return on 〇.”

You can regenerate from the date shown. If it is urgent, ask your organization administrator.

“This feature is temporarily unavailable. Please try again later.”

Wait a while, then press Regenerate to try again, or Back to the minutes to return to the draft.

The recording could not be transcribed

Available after approval

Approve to make these the official minutes, then follow up on and send their items

Once the person who recorded this meeting approves, you can follow up on and send its items

Only the person who recorded this meeting can create, regenerate or approve its minutes.

“This is an earlier approved version. You can read the results here. To create anything new, open the latest minutes.”

These minutes have a newer version. In the dialog that creates issues, press Open the latest minutes under the message. The CSV file dialog has no such link: close it and open the meeting again from the Meetings list, which opens the latest version. If the latest version is a draft, approve it before you send.

“External-service integration is switched off. You can review past results, but nothing new will run.”

External integrations are switched off for you. Check with your organization’s administrator.

Not connected. You can export the chosen items as a CSV file.

“Not connected. Choose it to connect it in Connectors.”

It is shown on the name of Slack or Google Drive. Pressing it opens Connectors in the settings: press Connect an account for that service to connect it. Nothing can be sent there until you connect.

This account has to be reconnected

〇 is no longer connected. Until you reconnect it, you can export the chosen items as a CSV file.

Slack is disconnected. Reconnect it in the connector settings.

Google Drive is disconnected. Reconnect it in the connector settings.

Reconnect required

“〇 is no longer connected. No issues can be created here until you reconnect it.”

The connection was lost while the screen for creating issues was open. Press Open connector settings in the band, then Reconnect account for that service.

“This feature is temporarily unavailable. Please try again later.”

If, after reconnecting, the settings show this together with The connection could not be completed, connections to external services are paused for the time being. Nothing was saved, so wait a while and press Reconnect account again.

Could not load the destinations. Please reload.

Could not load. Please wait a moment and try again.

“Could not load the options. Check the connection settings and try again.”

The choices could not be loaded; it does not mean there are none. Close the screen and open it again from Send to. If that does not help, check the account’s connection.

The last attempt failed

The destination did not answer

“Check the destination for this item”

No issue was created. Fix the item under Set up details, then press “Create N item(s)” again.

“Some items still need a destination. Fill the boxes that opened, then press Create again.”

Each item with a missing field opens, and the field to choose says Please choose a value here. Choose it, then press again. Items whose settings are complete are accepted as they are.

“Could not check the contents. Verify the connection and that these are the latest minutes.”

No issue has been created yet. Check the connection, open the minutes again to make sure they are the latest version, then press again. If the error code under the message is “incident.blocked”, the integration is paused for the time being, so wait a while before you press.

“The contents changed. Reload and review before creating.”

The request was not accepted. Reload the screen, check the items and where they go, then press again.

“AI items without supporting evidence cannot be sent to an external service.”

An item the AI wrote without supporting evidence goes neither to Backlog or Jira nor into a CSV file. In the dialog that creates issues it shows “—” instead of a checkbox; in the CSV file dialog its checkbox cannot be ticked and it shows No evidence. You can still save it to My item list and use it with Copy items.

“Nothing left to create”

Tick the items to send. Only Task items are ticked at first. Items marked Created, Accepted, Running or Result unconfirmed cannot be ticked.

The last post did not finish. Retry to continue from the part not yet posted.

Some files were not saved. Use Retry on that row to continue where it stopped.

Could not be saved

“The minutes could not be posted”

The post was not accepted, and nothing was posted. Press the button at the bottom right again: Retry when the last post failed, otherwise Post.

“The minutes could not be saved. Please wait a moment and try again.”

The save was not accepted, and nothing was saved. Wait a while, then press Save again. If a failed row shows Retry, press that Retry instead.

“The minutes file was not ready. Please save again.”

This row has no Retry. Close the screen and save again from Send to.

“The recording was deleted or its retention period ended, so it was not saved.”

This row has no Retry, and that recording cannot be saved. Check the rows of the minutes and the transcript on their own.

Result unconfirmed

Check this at the destination

We could not confirm whether the last post went through. Please check the channel.

We could not confirm whether the last save finished. Please check the Drive folder.

Could not confirm it finished

〇 item(s) with an unconfirmed result are not run again, to avoid a duplicate.

“We could not confirm the request. Use “Check whether it was accepted” to ask about the same request.”

The button at the bottom right turns into Check whether it was accepted; press it. It only checks the same request, so no issue is created twice. If the error code under the message is “incident.blocked”, the integration is paused for the time being, so wait a while before you press.

“The previous post is still being processed. Please wait a moment.”

The last post is still being processed. Wait a little, then close the screen and open it again.

“The previous save is still being processed. Please wait a moment.”

The last save is still being processed. Wait a little, then close the screen and open it again.

The file could not be exported. Please try again.

The CSV could not be exported. Please try again.

“Up to 250 items can be exported at a time. Choose fewer items.”

Choose 250 items or fewer and export them, then export the rest in another file.

“Could not save. Please try again.”

Press “Save N to my list” again. Items marked Saved are already saved.

“〇 item(s) could not be saved because you can no longer view them.”

The other items are saved.

“Could not copy automatically. Select the text below and press Ctrl+C (⌘C on Mac).”

It appears when the browser did not allow the copy. The text in the box below is selected, so copy it with the keyboard.

If the error code is incident.blocked, that feature is paused for the time being. See "A feature is temporarily unavailable" on this page.

For any other error code, if it appears again when you retry, note the error code and the message text and pass them to the person responsible for GIJITO in your company.

This page covers the messages of the recording, audio file import and notetaker bot screens. For a recording that was interrupted or ended by itself, see Recording stopped or was interrupted; for creating minutes, see Minutes cannot be created; for sending, see Sending does not work. For a message from importing an audio file that is not here, also see If something does not work in Import an audio file.

If you still cannot find it, note the message text, the screen where it appeared, the time and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

When you choose a meeting app’s window, the audio option may be missing, depending on the browser and the computer. Open the meeting in the browser and share that tab.

The desktop app records without the share dialog. When your organization uses the notetaker bot, you can also invite the bot to the meeting (“Invite the notetaker bot to an online meeting”).

Check how the microphone is connected, the browser’s permission and the internet connection. The fix that matches the message on the screen is in “Fix missing audio or interrupted recording” and “Recording stopped or was interrupted”.