Reset your password and sign in
When you have forgotten your password, or sign-in is temporarily locked after failing several times in a row, set a new password from the link in an email.
- For: All members
- About 3 min
What you need
- Be able to open email sent to the address you sign in to GIJITO with.
- If you sign in with a Google or Microsoft account, you need no password: use Continue with Google or Continue with Microsoft on the sign-in page.
Steps
Press Forgot your password?
WhyThe new password is set from a link sent to your registered email address.
CautionA mistyped address shows the same page but gets no email, so check the address shown.
TipIf it is wrong, press Use a different address.
CautionThe link in the email works once, within 60 minutes.
TipIf nothing arrives after a few minutes, check your spam folder.
TipA red message says why the password cannot be used, and it goes away when you change the password.
WhyResetting also ends a temporary lock on signing in.
TipIf you were signed in on another computer, a phone or the desktop app, sign in there again with the new password.
The sign-in screen of the GIJITO desktop app also has Forgot your password?; it opens the Reset your password page in your browser. Once the password is reset, sign in to the app with the new one.
When you finish
Your new password is set and you are signed in to GIJITO.
If something does not work
The reset email does not arrive
If nothing arrives after a few minutes, check your spam folder and the address you entered. No email is sent to an address that is not registered with GIJITO.
Wait about 5 minutes before asking again; at most 5 emails can be sent in 24 hours. If you are not sure which address is registered, ask your organization administrator.
“This link can no longer be used” appears
The link has expired (after 60 minutes) or was already used. Asking for another email also stops the link in the earlier one from working.
Press Send a new link and open the button in the newest email.
A red message under the password keeps you from going on
As the red message says, these passwords cannot be used: shorter than 8 characters, the same characters or one pattern repeated, consecutive characters or keyboard rows (for example 12345678 or qwertyui), or the same as the part of your email address before the @.
Whether it matches the part before the @ is checked only when you press Set password and sign in. If Passwords don't match. appears, enter the same password again in New password (confirm).
Sign-in is temporarily locked
After 10 wrong passwords in a row, that email address cannot sign in for about 15 minutes. After a wait, each further 10 wrong passwords in a row doubles it, to 30 minutes, then 1 hour, up to 24 hours.
While the wait runs, even the correct password does not sign you in. What you enter then is not counted. To use GIJITO without waiting, reset the password from Reset your password as in the steps above.
One successful sign-in starts the count again. Signing in with a Google or Microsoft account is not limited this way.
“Your password has been changed” appears and no meeting screen opens
The password has changed, but this account has no organization you can use now. Contact an administrator of your organization.