Find a fix from an error message

What you need

• Be able to see the message shown on screen.
• If you are recording, keep the recording tab open and read this page in another tab.

How to find your message

If a message on the recording screen has See how to fix, press it to open the fix for that message in a new tab. In the desktop app, it opens in your browser.

This page groups the messages of the recording, audio file import and notetaker bot screens by symptom. Each entry starts with the messages shown on screen, followed by what to do.

You can also type the message into the Help search box to find related guides.

The other participants’ voices are missing, or the meeting audio does not connect

No shared audio was selected. Enable audio in the share picker, or choose “In-person meeting” to record with the microphone only.

Audio could not be connected. Allow access or choose the source again.

Meeting audio was not shared. Choose the source again and enable audio sharing.

Where is the meeting open?

Browser tab

1. Choose Browser tab and press Connect

In Connect meeting audio, choose Browser tab, then press Connect. When the message has Connect again, pressing it opens the share window too.

Your browser opens a window for choosing the tab to share.

If it says Recording startup was cancelled., open the section If another message is shown below instead of following these steps.

If recording is interrupted, press Resume in the message.

2. Choose the meeting tab and share it

Under “Chrome Tab”, choose the meeting’s tab and check that “Share with tab audio” is on, turning it on if it is off. Then press “Share with Audio”.

The share window closes and the microphone check comes next.

The other participants’ voices come from the meeting screen. This step sends that sound to GIJITO.

If you choose another tab, the other participants’ voices are not recorded.

Chrome turns on “Share with tab audio” by default, so leave it on.

3. Allow the microphone

When your browser asks to use the microphone, press “Allow while visiting the site”. If it does not ask, go on to the next step.

Microphone and PC audio connected appears, and the Start the meeting window opens.

Once you have allowed it, the browser does not ask again.

4. Check the ticks on Microphone and PC audio

Check that Microphone and PC audio (the sound from your computer) both have a ✓, then press Start recording. When what the others say turns into text, it is fixed.

Recording starts, and the other participants’ voices become text too.

If you only need the voices in the room, not the other participants, choose In-person meeting.

Desktop app

1. Choose Desktop app and press Connect

In Connect meeting audio, choose Desktop app, then press Connect. When the message has Connect again, pressing it opens the share window too.

Your browser opens a window for choosing the window to share.

If it says Recording startup was cancelled., open the section If another message is shown below instead of following these steps.

If recording is interrupted, press Resume in the message.

2. Choose the meeting window and share it

Under “Window”, choose the meeting app’s window and turn on “Share with system audio”. Then press “Share with Audio”.

The share window closes and the microphone check comes next.

The other participants’ voices come from the meeting screen. This step sends that sound to GIJITO.

If you forget to turn on “Share with system audio”, the other participants’ voices are not recorded.

If the meeting app’s window offers no audio option, join the meeting in your browser and share that tab.

3. Allow the microphone

When your browser asks to use the microphone, press “Allow while visiting the site”. If it does not ask, go on to the next step.

Microphone and PC audio connected appears, and the Start the meeting window opens.

Once you have allowed it, the browser does not ask again.

4. Check the ticks on Microphone and PC audio

Check that Microphone and PC audio (the sound from your computer) both have a ✓, then press Start recording. When what the others say turns into text, it is fixed.

Recording starts, and the other participants’ voices become text too.

If you only need the voices in the room, not the other participants, choose In-person meeting.

Recording startup was cancelled.

Press Start recording again. This does not mean an earlier file was lost.

In the desktop app

Desktop app on a Mac

Allow GIJITO in System Settings (Privacy & Security → Screen & System Audio Recording → System Audio Recording Only), then quit GIJITO, open it again and connect again. macOS asks for this permission only once. If you did not allow it then, it does not ask again, so allow it in this setting.

Desktop app on Windows

Check that the meeting app’s audio is playing on this computer and isn’t muted.

The microphone is not allowed (your own voice is missing)

Microphone access is blocked. Use the site information icon at the left of the address bar to allow the microphone, then try again. If it is already allowed, check Windows Settings (Privacy & security → Microphone) for your browser.

“The microphone wasn’t allowed, so this was switched to “Listen only”. Your voice won’t be recorded.”

Microphone access is blocked. Allow the microphone for this site in your browser's site settings or in your phone's settings, then try again.

1. Press Try the microphone again

In the message, press Try the microphone again. If its button is Connect again or Resume instead, press that.

Your browser asks to use the microphone.

If it does not ask and “Microphone access is blocked. …” appears, use the site information icon at the left of the address bar to allow the microphone, then press Connect again in the message.

If the message is shown in How are you meeting?, press Start setup there.

2. Press “Allow while visiting the site”

In your browser’s prompt, press “Allow while visiting the site”.

You are back on the Start the meeting window.

If it is allowed but still does not work, open Microphone under Privacy & security in Windows settings and check your browser’s access.

Once you have allowed it, the browser does not ask again.

3. Check the tick on Microphone

Check that Meeting type is back on Online meeting and that Microphone and PC audio (the sound from your computer) both have a ✓.

When you press Start recording, your own voice is recorded too.

In the desktop app

Desktop app on a Mac

Open System Settings (Privacy & Security → Microphone), turn GIJITO on, then quit GIJITO and open it again. macOS asks about the microphone only once. If you did not allow it then, it does not ask again, so allow it in this setting.

Desktop app on Windows (Microsoft Store)

The first time GIJITO uses the microphone, Windows asks whether to allow it: choose to allow. If you didn’t, press Open microphone settings on the screen before recording, turn on “Microphone access” and “GIJITO” in the list, then come back to GIJITO. It connects again by itself.

Desktop app on Windows (installer)

Windows doesn’t ask. Press Open microphone settings on the screen before recording, turn on “Microphone access” and “Let desktop apps access your microphone”, then come back to GIJITO.

No microphone is found, or another app is using it

The microphone was disconnected. Check the connection and press Resume.

No microphone was found. Connect a microphone or make sure your computer's microphone is turned on, then try again.

The microphone you chose last time was not found. Reconnect it, or choose another microphone in Advanced settings.

The microphone could not be used. Another app (such as Teams) may be using it, or it may have a connection problem. Close that app or reconnect the microphone, then try again.

“No microphone was found, so this was switched to “Listen only”. Your voice won’t be recorded.”

“The microphone couldn’t be used, so this was switched to “Listen only”. Your voice won’t be recorded.”

1. Reconnect the microphone. If you use the built-in microphone, check that it is enabled on your computer.

2. If another app (such as Teams) is using the microphone, close that app.

3. To use another microphone, open Advanced settings from the Start the meeting window or the gear at the bottom, choose it under Microphone, then press Done. Close the audio guide first if it is open.

4. If the message has Connect again or Try the microphone again, press it. If recording is interrupted, press Resume. If the message is shown in How are you meeting?, press Start setup.

The microphone you chose last time was not found, so the system default microphone is used.

You can record with the default microphone as it is. If that is not the microphone you want, choose another one as in step 3.

The sound cut out or sharing stopped while recording

Audio input sharing or microphone capture ended. Check the audio input and resume.

The audio input dropped out for more than 10 seconds. Check the audio input and resume.

Screen sharing was stopped. Resume to choose what to share again.

The browser suspended audio processing. Keep the screen open and resume.

The audio source disconnected. Reconnect before recording.

The audio source was interrupted. Please reconnect.

The browser suspended audio. Please reconnect.

1. If you are using a microphone, check that it is connected to your computer.

2. Press Connect again in the message. If recording is interrupted, press Resume.

3. If the message has no button, press Start recording again.

4. If the browser’s share window opens, choose the meeting tab or app, turn on audio sharing, and share. It works as in step 2 of “The other participants’ voices are missing, or the meeting audio does not connect”.

5. If the browser stopped processing audio, keep this screen open and do the same.

6. Speak and check that your words appear as text. Audio from the time it was cut off may not be recoverable.

Audio dropped out for a moment. Waiting for it to come back.

Wait for the sound to come back. If it is not back within 10 seconds, recording is interrupted: reconnect as in the steps above.

The screen says “Reconnecting” or “Recording interrupted”

The connection dropped, for example because the PC slept. Audio during that time was not recorded. Press Resume to continue.

Cannot reach the server. Audio transmission will stop if confirmation remains unavailable.

Recognition was interrupted. Check your connection and resume, or finish with the saved text.

Capture stopped. Check the save status before resuming or finishing.

“Reconnecting to the network. What you say into the microphone is still captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.”

“Reconnecting to the network. Audio that still reaches this device is captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.”

Reconnecting to the network. Please keep this screen open.

1. Check your network connection.

2. While the screen says it is reconnecting, keep it open and wait. Recording continues by itself once the connection is back.

3. What was said while the connection was down appears a little later, at the point where it was said. However, the other side of an online meeting is not recorded while the connection is down, nor is audio while the PC sleeps. If you stop before everything said during the drop has appeared, the rest still becomes text and appears as it is ready. If you press Create meeting minutes meanwhile, you are asked whether to create the minutes when it is done or now. With Create now, the rest is in neither the transcript nor the minutes.

4. When it says recording is interrupted, check the audio input and the save state, then press Resume in the message. Resuming records from that point onward; it does not restore the missing interval.

5. To finish with the content already saved, press the square stop icon at the bottom.

The transcript is not saved (the unsaved count grows)

The transcript could not be saved. Unsaved text is retained for retry.

Capture stopped because unsaved text accumulated. Keep this screen open; saving retries automatically once the connection returns.

“〇 segments are not saved yet. Keep this screen open; saving retries automatically.”

1. Keep this screen open. Leaving may lose speech that has not yet been saved.

2. Check your network connection.

3. If recording was interrupted because too much text was unsaved, wait until the save state has settled, then press Resume in the message. Retrying the save does not resume recording by itself.

The screen says another screen is recording

Another screen is recording. Open that meeting from the meetings list.

This meeting was taken over in another screen or has already ended. Check its status in the meetings list.

1. Open that meeting from the meetings list and check its current state. It may already have ended.

2. Before starting a new recording of another meeting, check the meeting in progress.

Your organization's service was stopped

Your organization's service has been stopped, so recording for this meeting has ended. Please contact your organization's administrator for details.

If this message appears while you are recording, the recording of that meeting has ended. You cannot resume it from this screen. Press Back to meetings to leave, and contact your organization's administrator.

A feature is temporarily unavailable

Temporarily unavailable.

This feature is temporarily unavailable. Please try again later.

New actions for that feature are paused for the time being. When the message is shown on a menu item, that item cannot be selected.

Saved meetings and minutes stay as they are. Wait a while, then try the same action again.

This month's time is used up

You have used all of this month's transcription time, so a new recording can't start. To add more time, your organization admin can write to support@gijito.com.

You have used all of this month's transcription time, so audio files can't be imported. To add more time, your organization admin can write to support@gijito.com.

“This file needs 〇 minutes of transcription, but only 〇 minutes are left this month, so it can't be imported. Ask your organization admin to add more time.”

You have used all of this month's transcription time, so the notetaker bot can't join. To add more time, your organization admin can write to support@gijito.com.

You have used all of this month's notetaker bot time, so the bot can't join. You can still record with your microphone or computer audio. To add more time, your organization admin can write to support@gijito.com.

When this month's transcription time is used up, you cannot start a new recording, import an audio file or have the notetaker bot join. When only the notetaker bot time is used up, only the bot cannot be used: recording with your microphone or computer audio still works.

Saved meetings and minutes stay available.

To check what is left and what happens when it runs out, see Check what is left this month and your AI credits.

The extension has started or ended

“You have used all of this month's transcription time. As an extension, you can keep recording until 〇. Recording stops automatically at 〇, and the transcript up to then is saved.”

“You have used all of this month's transcription time. As an extension, the notetaker bot keeps recording until 〇 and then leaves automatically. Everything recorded up to then is saved.”

“You have used all of this month's notetaker bot time. As an extension, the bot keeps recording until 〇 and then leaves automatically. Everything recorded up to then is saved.”

The extension has ended, so recording stopped automatically. The transcript up to this point is saved.

The extension has ended, so the notetaker bot left the meeting. Everything recorded up to this point is saved.

If the time runs out during a recording or while the notetaker bot is recording, the recording stops automatically and the bot leaves automatically after an extension of up to 60 minutes. The transcript up to then is saved.

During the extension, the screen shows when it ends.

If something does not work