Recording stopped or was interrupted

1. The recording ended by itself

• “Recording ended automatically after 15 minutes of silence.”
• “Recording ended automatically after 60 minutes paused.”
• “Recording ended automatically after 60 minutes without a connection.”
• “The extension has ended, so recording stopped automatically. The transcript up to this point is saved.”

If it still does not workIf the minutes cannot be created, See the guide “Minutes cannot be created”.

2. While recording, the screen says “Recording interrupted”

• “Recording interrupted”
• “Capture stopped. Check the save status before resuming or finishing.”

1. 1This happens when the connection drops, the PC sleeps, or the audio input or sharing ends. For a short drop, the screen shows Reconnecting and tries to reconnect automatically.
2. 2To continue, check your connection and audio input, then press Resume in the message. If the sharing dialog or the microphone prompt appears, choose the source again.
3. 3After resuming, check that what is said becomes text.
4. 4To finish instead, press the square stop icon at the bottom. The recording ends with the content already saved, and the minutes creation screen opens.
5. 5If the recording stays interrupted for 60 minutes, it ends automatically.
6. 6If the message has See how to fix, press it to open the fix for that message in a new tab.

If another message is shown

“Some audio may be missing because recording was interrupted. Saved text has been kept.”

Audio from the interruption may not have become text. The saved text is kept.

If it still does not workIf the audio is the cause, See the guide “Fix missing audio or interrupted recording”.

3. I closed the recording screen, or the PC stopped

• “Recording interrupted”
• “This screen is not sending audio. Close any previous recording screen. You can resume or finish using the saved transcript.”

Continue recording, or finish?

If another message is shown

“Capture stopped”

A meeting interrupted more than 60 minutes ago has already ended by itself with what was saved. Opening it shows the minutes creation screen, where you can create the minutes from the saved speech.

If it still does not workIf the buttons cannot be pressed, See “The resume and finish buttons cannot be pressed”.

4. The resume and finish buttons cannot be pressed

• “Another screen controls this recording. Return to the screen where you started it.”
• “If the previous screen is closed, controls unlock within 30 seconds.”
• “The user who started the recording can resume or finish it.”

1. 1The buttons are unavailable while an earlier recording screen is still open. Go back to that screen, or close it.
2. 2If you closed it, the buttons work again within 30 seconds.
3. 3Ask the person who started the recording to do it when the screen says: The user who started the recording can resume or finish it.

If another message is shown

“Cannot confirm the current status. It will be checked again when the connection returns.”

If the Check recording status screen shows this, check your connection and wait; the screen checks the state again by itself.

“This meeting was taken over in another screen or has already ended. Check its status in the meetings list.”

Only one screen at a time can control a recording. Check the meeting's state in the meetings list.

“Another screen is recording. Open that meeting from the meetings list.”

One of your recordings is still going on another screen. Open that meeting from the meetings list.

If it still does not workNote the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

5. I finished the recording but no minutes were created

• “The completion result could not be confirmed. Check the saved state and retry processing.”
• “Audio capture has stopped. Minutes processing failed and can be retried.”

1. 1If the screen says the result of finishing cannot be confirmed, wait a moment and use the button shown on the screen again.
2. 2If it says the recording has ended but minutes processing failed, press Check processing and retry to run the processing again.

If another message is shown

“Another recording screen or minutes process is active. Checking its status again.”

The screen checks the state again. Wait a moment, then use the button it shows.

“Your transcript is saved. The minutes service has not been configured. Contact your administrator, then retry this meeting once setup is complete. You do not need to record again.”

Trying again gives the same result. Contact your administrator, and press Check processing and retry once the setup is done.

If it still does not workIf the meetings list shows Generation failed, See the guide “Minutes cannot be created”.

6. I cannot start recording (seat, transcription time)

• “Without a seat you cannot record a meeting. You can still read and edit minutes. An organization admin can assign a seat under Organization administration › Members.”
• “You have used all of this month's transcription time, so a new recording can't start. To add more time, your organization admin can write to support@gijito.com.”

1. 1While the screen says you have no seat, you cannot start a recording. Ask your organization's administrator for a seat.
2. 2While the screen says this month's transcription time is used up, a new recording cannot start. Ask your organization's administrator about adding time.

If it still does not workTo check the time left, See the guide “Check what is left this month and your AI credits”.

7. My organization's service was stopped

• “Your organization's service has been stopped, so recording for this meeting has ended. Please contact your organization's administrator for details.”

1. 1You cannot resume the recording from this screen. Press Back to meetings to leave it.
2. 2Contact your organization's administrator.