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Minutes cannot be created

Use what the screen shows to find out why the create button is unavailable, why creation failed, or why you cannot regenerate.

  • For: All members
  • About 6 min

What you need

  • You can open the meeting whose minutes you want to create.
  • The transcript is saved. Minutes are created from the saved transcript.
  • Only the person who recorded or imported the meeting can create, regenerate and approve its minutes.

What is happening?

How to fix: “Create meeting minutes” cannot be pressed (it stays grey)

What does the screen show near the button?

Read the line above the button

Step 1 of 3
If another message is shown (5)
“Templates could not be loaded.”
Check your connection and press Try again in the template area. Once the templates load, you can choose a template and language.
“Only the person who recorded this meeting can create, regenerate or approve its minutes.”
Ask the person who recorded or imported the meeting to create the minutes. Other members can still review and correct the draft.
“There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”
Minutes cannot be created from this meeting. Use Back to meetings to return to the meetings list, check your audio input, then start a new meeting.
“The transcript could not be saved. Keep this page open and try again.”
Keep the screen open and press Try again; the minutes creation screen opens once saving succeeds. Leaving the screen may lose speech that has not been saved.
“No sentences are left for the minutes. Restore some cut sentences.”
Every sentence is cut. Use Edit transcript to restore the sentences the minutes should use.

If it still does not workIf creation fails after you press it, See “After pressing it, the screen says “The minutes could not be created””.

All symptoms and fixes (as text)

1. “Create meeting minutes” cannot be pressed (it stays grey)

  • “Saving the transcript. You can create minutes when this is complete.”
  • “You have no AI credits left. They return on 〇. If you need more, ask your organization admin.”
  • “Templates could not be loaded.”
  • “Only the person who recorded this meeting can create, regenerate or approve its minutes.”
  • “There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”
  • “The transcript could not be saved. Keep this page open and try again.”
  • “No sentences are left for the minutes. Restore some cut sentences.”

What does the screen show near the button?

Saving the transcript

  1. 1

    Read the line just above the button

    Right after you stop recording, the transcript is still being saved, and the line above Create meeting minutes says: Saving the transcript. You can create minutes when this is complete.

    Once saving finishes, you can create the minutes.

  2. 2

    Keep the screen open and wait

    Keep the screen open until saving finishes.

    The line disappears and Create meeting minutes can be pressed.

    TipYou can also create the minutes when the line changes to: Saving the audio. You can create minutes in the meantime.

  3. 3

    Press Create meeting minutes

    Choose the template and language, then press Create meeting minutes.

    The screen shows Creating your meeting minutes and minutes creation starts.

    TipYou can leave the screen while the minutes are being created; creation continues.

You have no AI credits left

  1. 1

    Read the line just below the button

    Below Create meeting minutes, red text says that no AI credits are left and shows the date they return. The button is unavailable because this month's AI credits are used up.

    In the meantime, recording and importing audio files keep only the transcript, and you can still edit and approve drafts and send approved items.

  2. 2

    Check the return date in the banner at the top

    The red banner at the top of the screen also says the credits are used up and when they return. The line below the button stays even if you close the banner.

    The transcript is saved, so you do not need to record again.

    TipIf you need the minutes before that date, ask your organization administrator.

  3. 3

    On the date shown, press Create meeting minutes

    On the date shown, press Create meeting minutes on this screen.

    The screen shows Creating your meeting minutes and minutes creation starts.

    TipIf you closed this screen, open that meeting, marked Capture stopped in the meetings list, to come back to it.

If another message is shown

“Templates could not be loaded.”
Check your connection and press Try again in the template area. Once the templates load, you can choose a template and language.
“Only the person who recorded this meeting can create, regenerate or approve its minutes.”
Ask the person who recorded or imported the meeting to create the minutes. Other members can still review and correct the draft.
“There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”
Minutes cannot be created from this meeting. Use Back to meetings to return to the meetings list, check your audio input, then start a new meeting.
“The transcript could not be saved. Keep this page open and try again.”
Keep the screen open and press Try again; the minutes creation screen opens once saving succeeds. Leaving the screen may lose speech that has not been saved.
“No sentences are left for the minutes. Restore some cut sentences.”
Every sentence is cut. Use Edit transcript to restore the sentences the minutes should use.

If it still does not workIf creation fails after you press it, See “After pressing it, the screen says “The minutes could not be created””.

2. Pressing it asks “Part of the meeting is not text yet”

  • “Part of the meeting is not text yet”
  1. 1The audio from while the connection was down during recording is still being turned into text.
  2. 2Press Create when it is done to create the minutes as soon as the transcript is complete.
  3. 3Press Create now to create them at once; the rest will then be in neither the transcript nor the minutes.

If it still does not workIf creation takes a long time, See “The creating screen keeps going”.

3. After pressing it, the screen says “The minutes could not be created”

  • “The minutes could not be created”
  • “Minutes processing could not be completed. Check the connection and service configuration, then try again.”
  1. 1

    Read the reason shown

    The reason creation failed appears below The minutes could not be created. The transcript is saved, so you do not need to record again.

    When the reason is the following, check your connection before the next step: Minutes processing could not be completed. Check the connection and service configuration, then try again.

  2. 2

    Press Create again

    After checking your connection, press Create again.

    The screen shows Creating your meeting minutes and creation starts again in the same meeting.

If another message is shown

“Your transcript is saved. The minutes service has not been configured. Contact your administrator, then retry this meeting once setup is complete. You do not need to record again.”
Creating again will not change the result. Contact your administrator, then create the minutes in the same meeting once setup is complete.
“This feature is temporarily unavailable. Please try again later.”
Minutes creation has been paused for the time being, and it has not started. The meeting and its transcript stay as they are, so wait a while and press Create again.
“Temporarily unavailable.”
A paused feature stays in its menu and cannot be selected. Wait a while, then try the same action again.

If it still does not workIf the same message keeps appearing, note the message and any error code shown, and pass them to the person responsible for GIJITO in your company.

4. The creating screen keeps going

  • “This is taking longer than usual, but creation is still running.”
  • “Generating”
  1. 1You can leave the screen while the minutes are being created. Creation continues, and you can open the minutes from the meetings list when it finishes.
  2. 2In the meetings list, a meeting being created is marked Generating. When you reopen it, use Refresh status to check its state.
  3. 3Do not start another creation or regeneration from a different tab while the result is unclear.

If it still does not workIf the meetings list shows Generation failed, See “The meetings list shows “Generation failed””.

5. The meetings list shows “Generation failed”

  • “Generation failed”
  • “Minutes could not be generated”
  1. 1

    Open the meeting marked Generation failed

    In the meetings list, press the name of the meeting marked Generation failed.

    A screen opens showing Minutes could not be generated.

  2. 2

    Press Try again

    After checking your connection, press Try again.

    Creation starts again, and the screen shows Generating minutes…

If another message is shown

“There is no transcript to create minutes from. Check your microphone and audio input, then start a new meeting from the meeting list.”
Minutes cannot be created from this meeting. Use Back to meetings to go back and start a new meeting.
“Only the person who recorded this meeting can create, regenerate or approve its minutes.”
Ask the person who recorded or imported the meeting to create the minutes.

If it still does not workIf the same message keeps appearing, See “After pressing it, the screen says “The minutes could not be created””.

6. Minutes cannot be regenerated, or regeneration failed

  • “The minutes could not be regenerated. The previous draft is unchanged.”
  1. 1Regenerate is the circular-arrow icon in the row at the top of draft minutes. When it cannot be pressed, point at it to see why. For the person who recorded the meeting, the reason also appears on the line below the row of buttons.
  2. 2Only the person who recorded the meeting can regenerate its minutes. Ask that person.
  3. 3If AI has created the minutes as many times as it can for this meeting, correct the draft directly with Edit.
  4. 4Approved minutes have no Regenerate button while you read them. Press Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) to start editing, and Regenerate appears. Pressing it saves the current content as a new draft first, then regenerates it.
  5. 5If regeneration fails, the saved draft is not replaced and does not count against the remaining regenerations. Press Back to the minutes to go back, or Regenerate to try again. Edits you had not saved may not remain.

If another message is shown

“The minutes changed. Reload the page and try again.”
Press Back to the minutes to return to the minutes and check their version and status.
“Approved minutes cannot be regenerated.”
Press Back to the minutes to return to the minutes and check their version and status.
“This meeting has reached its regeneration limit.”
Press Back to the minutes to return to the minutes and check their version and status.
“Without a seat you cannot regenerate minutes. Ask an org admin for a seat.”
Ask your organization administrator for a seat.
“You have no AI credits left, so the minutes cannot be regenerated. Credits return on 〇.”
You can regenerate from the date shown. If it is urgent, ask your organization administrator.
“This feature is temporarily unavailable. Please try again later.”
Wait a while, then press Regenerate to try again, or Back to the minutes to return to the draft.

If it still does not workFor the regeneration steps, See the guide “Regenerate minutes”.

7. The screen says “The recording could not be transcribed”

  • “The recording could not be transcribed”
  1. 1The imported audio file could not be turned into text, so this meeting has no transcript and minutes cannot be created from it.
  2. 2Use Back to meetings to return to the meetings list and import the audio file again.

If it still does not workFor the import steps, See the guide “Import an audio file”.

If it still does not work

Note the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

When you finish

After you address the cause, you can create the minutes in the same meeting. The minutes created are a draft. Review their content and evidence before proceeding to approval.

Related guides

Next step

Review minutes with evidence

Back to Help Center

Minutes cannot be created | GIJITO