Fix missing audio or interrupted recording

1. The other participants’ voices are missing, or the meeting audio does not connect

• “Meeting audio was not shared. Choose the source again and enable audio sharing.”
• “No shared audio was selected. Enable audio in the share picker, or choose “In-person meeting” to record with the microphone only.”
• “Audio could not be connected. Allow access or choose the source again.”

Where is the meeting open?

If another message is shown

“Recording startup was cancelled.”

Press Start recording again. This does not mean an earlier file was lost.

In the desktop app

If it still does not workIf the sound cuts out while recording, See “The sound cut out or sharing stopped while recording”.

2. The microphone is not allowed (your own voice is missing)

• “The microphone wasn’t allowed, so this was switched to “Listen only”. Your voice won’t be recorded.”
• “Microphone access is blocked. Use the site information icon at the left of the address bar to allow the microphone, then try again. If it is already allowed, check Windows Settings (Privacy & security → Microphone) for your browser.”
• “Microphone access is blocked. Allow the microphone for this site in your browser's site settings or in your phone's settings, then try again.”

In the desktop app

If it still does not workIf no microphone is found, See “No microphone is found, or another app is using it”.

3. No microphone is found, or another app is using it

• “No microphone was found. Connect a microphone or make sure your computer's microphone is turned on, then try again.”
• “The microphone could not be used. Another app (such as Teams) may be using it, or it may have a connection problem. Close that app or reconnect the microphone, then try again.”
• “No microphone was found, so this was switched to “Listen only”. Your voice won’t be recorded.”
• “The microphone couldn’t be used, so this was switched to “Listen only”. Your voice won’t be recorded.”
• “The microphone you chose last time was not found. Reconnect it, or choose another microphone in Advanced settings.”
• “The microphone was disconnected. Check the connection and press Resume.”

1. 1Reconnect the microphone. If you use the built-in microphone, check that it is enabled on your computer.
2. 2If another app (such as Teams) is using the microphone, close that app.
3. 3To use another microphone, open Advanced settings from the Start the meeting window or the gear at the bottom, choose it under Microphone, then press Done. Close the audio guide first if it is open.
4. 4If the message has Connect again or Try the microphone again, press it. If recording is interrupted, press Resume. If the message is shown in How are you meeting?, press Start setup.

If another message is shown

“The microphone you chose last time was not found, so the system default microphone is used.”

You can record with the default microphone as it is. If that is not the microphone you want, choose another one as in step 3.

If it still does not workNote the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

4. The sound cut out or sharing stopped while recording

• “Audio input sharing or microphone capture ended. Check the audio input and resume.”
• “Screen sharing was stopped. Resume to choose what to share again.”
• “The audio input dropped out for more than 10 seconds. Check the audio input and resume.”
• “The browser suspended audio processing. Keep the screen open and resume.”
• “The audio source disconnected. Reconnect before recording.”
• “The audio source was interrupted. Please reconnect.”
• “The browser suspended audio. Please reconnect.”

1. 1If you are using a microphone, check that it is connected to your computer.
2. 2Press Connect again in the message. If recording is interrupted, press Resume.
3. 3If the message has no button, press Start recording again.
4. 4If the browser’s share window opens, choose the meeting tab or app, turn on audio sharing, and share. It works as in step 2 of “The other participants’ voices are missing, or the meeting audio does not connect”.
5. 5If the browser stopped processing audio, keep this screen open and do the same.
6. 6Speak and check that your words appear as text. Audio from the time it was cut off may not be recoverable.

If another message is shown

“Audio dropped out for a moment. Waiting for it to come back.”

Wait for the sound to come back. If it is not back within 10 seconds, recording is interrupted: reconnect as in the steps above.

If it still does not workIf the screen says Reconnecting, See “The screen says “Reconnecting” or “Recording interrupted””.

5. The screen says “Reconnecting” or “Recording interrupted”

• “Reconnecting to the network. What you say into the microphone is still captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.”
• “The connection dropped, for example because the PC slept. Reconnecting; audio is not recorded meanwhile.”
• “The recognition connection dropped. Reconnecting now.”
• “Reconnecting to the network. Audio that still reaches this device is captured, for up to 5 minutes after the connection dropped, and becomes text once reconnected. Please keep this screen open.”
• “Reconnecting to the network. Please keep this screen open.”
• “The connection dropped, for example because the PC slept. Audio during that time was not recorded. Press Resume to continue.”
• “Recognition was interrupted. Check your connection and resume, or finish with the saved text.”
• “Capture stopped. Check the save status before resuming or finishing.”
• “Cannot reach the server. Audio transmission will stop if confirmation remains unavailable.”

1. 1Check your network connection.
2. 2While the screen says it is reconnecting, keep it open and wait. Recording continues by itself once the connection is back.
3. 3What was said while the connection was down appears a little later, at the point where it was said. However, the other side of an online meeting is not recorded while the connection is down, nor is audio while the PC sleeps. If you stop before everything said during the drop has appeared, the rest still becomes text and appears as it is ready. If you press Create meeting minutes meanwhile, you are asked whether to create the minutes when it is done or now. With Create now, the rest is in neither the transcript nor the minutes.
4. 4When it says recording is interrupted, check the audio input and the save state, then press Resume in the message. Resuming records from that point onward; it does not restore the missing interval.
5. 5To finish with the content already saved, press the square stop icon at the bottom.

If it still does not workIf the recording stays stopped, See the guide “Recording stopped or was interrupted”.

6. The transcript is not saved (the unsaved count grows)

• “〇 segments are not saved yet. Keep this screen open; saving retries automatically.”
• “The transcript could not be saved. Unsaved text is retained for retry.”
• “Capture stopped because unsaved text accumulated. Keep this screen open; saving retries automatically once the connection returns.”

1. 1Keep this screen open. Leaving may lose speech that has not yet been saved.
2. 2Check your network connection.
3. 3If recording was interrupted because too much text was unsaved, wait until the save state has settled, then press Resume in the message. Retrying the save does not resume recording by itself.

If it still does not workIf the network is down, See “The screen says “Reconnecting” or “Recording interrupted””.

7. The screen says another screen is recording

• “Another screen is recording. Open that meeting from the meetings list.”
• “This meeting was taken over in another screen or has already ended. Check its status in the meetings list.”

1. 1Open that meeting from the meetings list and check its current state. It may already have ended.
2. 2Before starting a new recording of another meeting, check the meeting in progress.

If it still does not workNote the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

8. There is no audio to play back

• “Audio storage could not be confirmed. Transcription continues.”
• “Audio cannot be saved for this meeting. Transcription continues.”
• “Audio storage could not be completed. You can retry. Saved results, including the transcript, have been retained.”

1. 1A missing audio file does not mean the transcript is missing. Check their save states separately.
2. 2If an audio save error shows Try again, press it to retry. The entire audio recording may not be recoverable.
3. 3If the transcript is saved, you can create the minutes without the audio.

If it still does not workNote the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.