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Sending does not work

When something will not send from Send to, use what the screen shows to find the cause and the fix. Covers Backlog and Jira, Slack, Google Drive, CSV files, My item list and copying.

  • For: All members
  • About 6 min

What you need

  • You can open the approved minutes. On a draft, Send to has a lock icon and cannot be used until the minutes are approved.
  • To send straight to Backlog, Jira, Slack or Google Drive, you have connected your own account of that service.

What is happening?

How to fix: Send to cannot be used, or the service you want is not shown

  1. 1On a draft, Send to has a lock icon, and pressing it shows Available after approval. It can be used once the person who recorded the meeting approves the minutes.
  2. 2After you correct approved minutes with Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) and save, the new draft is the latest version. Approve that draft before you send. An earlier approved version cannot be sent either (Only the latest version can be sent.): open the latest version with Back to the latest version above the minutes.
  3. 3The list under Send to shows only the services your organization can use. If the service you want is not there, check with your organization’s administrator.
  4. 4Even when your organization uses no external service, My item list and Copy items still work.
If another message is shown (2)
“This is an earlier approved version. You can read the results here. To create anything new, open the latest minutes.”
These minutes have a newer version. In the dialog that creates issues, press Open the latest minutes under the message. The CSV file dialog has no such link: close it and open the meeting again from the Meetings list, which opens the latest version. If the latest version is a draft, approve it before you send.
“External-service integration is switched off. You can review past results, but nothing new will run.”
External integrations are switched off for you. Check with your organization’s administrator.

If it still does not workFor how to use Send to, See the guide “Choose where to send with Send to”.

All symptoms and fixes (as text)

1. Send to cannot be used, or the service you want is not shown

  • “Available after approval”
  • “Approve to make these the official minutes, then follow up on and send their items”
  • “Once the person who recorded this meeting approves, you can follow up on and send its items”
  • “Only the person who recorded this meeting can create, regenerate or approve its minutes.”
  1. 1On a draft, Send to has a lock icon, and pressing it shows Available after approval. It can be used once the person who recorded the meeting approves the minutes.
  2. 2After you correct approved minutes with Edit in the Minutes pane (on a phone, Edit under ⋯ More actions) and save, the new draft is the latest version. Approve that draft before you send. An earlier approved version cannot be sent either (Only the latest version can be sent.): open the latest version with Back to the latest version above the minutes.
  3. 3The list under Send to shows only the services your organization can use. If the service you want is not there, check with your organization’s administrator.
  4. 4Even when your organization uses no external service, My item list and Copy items still work.

If another message is shown

“This is an earlier approved version. You can read the results here. To create anything new, open the latest minutes.”
These minutes have a newer version. In the dialog that creates issues, press Open the latest minutes under the message. The CSV file dialog has no such link: close it and open the meeting again from the Meetings list, which opens the latest version. If the latest version is a draft, approve it before you send.
“External-service integration is switched off. You can review past results, but nothing new will run.”
External integrations are switched off for you. Check with your organization’s administrator.

If it still does not workFor how to use Send to, See the guide “Choose where to send with Send to”.

2. Pressing a service opens a CSV screen or the settings

  • “Not connected. You can export the chosen items as a CSV file.”
  1. 1You have not connected your own account of that service yet. Hovering over the service’s name shows the message above.
  2. 2For Backlog or Jira, a screen opens that exports the chosen items as a CSV file. Pressing “Connect Backlog” (“Connect Jira” for Jira) at the top opens Connectors in the settings, where Connect an account connects it.
  3. 3Without connecting, you can still hand items to Backlog or Jira as a CSV file.

If another message is shown

“Not connected. Choose it to connect it in Connectors.”
It is shown on the name of Slack or Google Drive. Pressing it opens Connectors in the settings: press Connect an account for that service to connect it. Nothing can be sent there until you connect.

In the desktop app

In the desktop app, the page where you allow the connection opens in your browser.

If it still does not workFor how to connect an account, See the guide “Connect your accounts on external services”.

3. It says “no longer connected” or “Reconnect required”

  • “This account has to be reconnected”
  • “〇 is no longer connected. Until you reconnect it, you can export the chosen items as a CSV file.”
  • “Slack is disconnected. Reconnect it in the connector settings.”
  • “Google Drive is disconnected. Reconnect it in the connector settings.”
  • “Reconnect required”

Which service is it?

Backlog or Jira

  1. 1

    Press Backlog or Jira under Send to

    Under Send to, open Send to issue trackers and press the Backlog or Jira that lost its connection. Hovering over its name shows that it is no longer connected.

    The “Export a CSV for Backlog” screen opens (“Export a CSV for Jira” for Jira), with This account has to be reconnected in the band at the top.

    TipUntil you reconnect, this screen can still export the chosen items as a CSV file.

  2. 2

    Press “Reconnect Backlog”

    Press “Reconnect Backlog” in the band (“Reconnect Jira” for Jira).

    Connectors opens in the settings, then the service’s own page for allowing the connection.

    TipOnce you allow it, you are back on the GIJITO screen you started from. Send again from Send to.

Slack or Google Drive

  1. 1

    Press Slack or Google Drive under Send to

    Under Send to, open Send as a message or Save to cloud storage and press the Slack or Google Drive that lost its connection. Hovering over its name shows that it is disconnected.

    Connectors opens in the settings, with Reconnect required on that service.

    TipBelow it, the screen says that the sign-in has expired and what reconnecting brings back.

  2. 2

    Press Reconnect account

    Press Reconnect account on that service’s row.

    The service’s own page for allowing the connection opens.

    TipOnce you allow it, you are back on the GIJITO screen you started from. Send again from Send to.

If another message is shown

“〇 is no longer connected. No issues can be created here until you reconnect it.”
The connection was lost while the screen for creating issues was open. Press Open connector settings in the band, then Reconnect account for that service.
“This feature is temporarily unavailable. Please try again later.”
If, after reconnecting, the settings show this together with The connection could not be completed, connections to external services are paused for the time being. Nothing was saved, so wait a while and press Reconnect account again.

In the desktop app

In the desktop app, the page for allowing the connection opens in your browser, and the app says “Continue the 〇 approval in your browser. This screen updates when it finishes.” To open that page again, press Open in the browser again.

If it still does not workIf the same message comes back after reconnecting, See the guide “Connect your accounts on external services”.

4. Destinations or choices do not load

  • “Could not load the destinations. Please reload.”
  • “Could not load. Please wait a moment and try again.”
  1. 1If Reload is shown next to the message, press it.
  2. 2If it appears on the Google Drive screen, close the screen and open it again from Send to.
  3. 3If that does not help, wait a while and open it again.

If another message is shown

“Could not load the options. Check the connection settings and try again.”
The choices could not be loaded; it does not mean there are none. Close the screen and open it again from Send to. If that does not help, check the account’s connection.

If it still does not workIf it says the service is disconnected, See “It says “no longer connected” or “Reconnect required””.

5. No issue is created in Backlog or Jira

  • “The last attempt failed”
  • “The destination did not answer”
  1. 1

    Read the band under the failed item

    On the “Create issues in Backlog” screen (“Create work items in Jira” for Jira), read the yellow band under the item. It says The last attempt failed and that no issue was created.

    An item with the band is ticked, and it is counted in the number to create at the bottom of the screen.

    TipIf the band’s heading is The destination did not answer, you can create it again in the same way.

  2. 2

    Press “Create N item(s)”

    Press “Create N item(s)” at the bottom right, where N is the number of ticked items. An item that failed last time is run again.

    The item shows Accepted, then Created and the issue key once it is created.

    TipIf you get the same message however often you press, the cause may be a setting in Backlog or Jira, or your own permissions in that project.

If another message is shown

“Check the destination for this item”
No issue was created. Fix the item under Set up details, then press “Create N item(s)” again.
“Some items still need a destination. Fill the boxes that opened, then press Create again.”
Each item with a missing field opens, and the field to choose says Please choose a value here. Choose it, then press again. Items whose settings are complete are accepted as they are.
“Could not check the contents. Verify the connection and that these are the latest minutes.”
No issue has been created yet. Check the connection, open the minutes again to make sure they are the latest version, then press again. If the error code under the message is “incident.blocked”, the integration is paused for the time being, so wait a while before you press.
“The contents changed. Reload and review before creating.”
The request was not accepted. Reload the screen, check the items and where they go, then press again.
“AI items without supporting evidence cannot be sent to an external service.”
An item the AI wrote without supporting evidence goes neither to Backlog or Jira nor into a CSV file. In the dialog that creates issues it shows “—” instead of a checkbox; in the CSV file dialog its checkbox cannot be ticked and it shows No evidence. You can still save it to My item list and use it with Copy items.
“Nothing left to create”
Tick the items to send. Only Task items are ticked at first. Items marked Created, Accepted, Running or Result unconfirmed cannot be ticked.

If it still does not workFor the fix of each message under an item, See the guide “Send to Backlog or Jira”.

6. The minutes did not reach Slack or Google Drive

  • “The last post did not finish. Retry to continue from the part not yet posted.”
  • “Some files were not saved. Use Retry on that row to continue where it stopped.”
  • “Could not be saved”

Where did you send it?

Slack

  1. 1

    Read the message at the top

    At the top of the Post minutes to Slack screen, a message says the last post did not finish. You can continue from the part not yet posted.

    Retry is shown at the bottom right.

  2. 2

    Press Retry

    Press Retry at the bottom right.

    Accepted. Posting… is followed by Posted.

    TipThe minutes are not posted twice: it continues from the part not yet posted.

Google Drive

  1. 1

    Read why the row failed

    On the Save minutes to Google Drive screen, the reason is shown under the row that says Could not be saved. Check what the reason names: the destination folder, permissions, free space, the recording or another cause.

    A row that can be tried again shows Retry, and Save below can no longer be pressed.

  2. 2

    Press Retry

    Press Retry on the row that failed.

    The row changes from Saving… to Saved, and Open in Drive opens the file.

    TipIf the folder cannot be found, choose another folder under Folder and press Save.

If another message is shown

“The minutes could not be posted”
The post was not accepted, and nothing was posted. Press the button at the bottom right again: Retry when the last post failed, otherwise Post.
“The minutes could not be saved. Please wait a moment and try again.”
The save was not accepted, and nothing was saved. Wait a while, then press Save again. If a failed row shows Retry, press that Retry instead.
“The minutes file was not ready. Please save again.”
This row has no Retry. Close the screen and save again from Send to.
“The recording was deleted or its retention period ended, so it was not saved.”
This row has no Retry, and that recording cannot be saved. Check the rows of the minutes and the transcript on their own.

If it still does not workIf it says the result could not be confirmed after you retry, See “It says “Result unconfirmed” or that it could not be confirmed”.

7. It says “Result unconfirmed” or that it could not be confirmed

  • “Result unconfirmed”
  • “Check this at the destination”
  • “We could not confirm whether the last post went through. Please check the channel.”
  • “We could not confirm whether the last save finished. Please check the Drive folder.”
  • “Could not confirm it finished”
  • “〇 item(s) with an unconfirmed result are not run again, to avoid a duplicate.”
  1. 1The issue, post or file may already be at the destination. GIJITO cannot tell whether it is.
  2. 2Open Backlog, Jira, Slack or Google Drive and check whether it is there.
  3. 3To avoid a duplicate, that item, and the same channel or folder, cannot be sent to again.

If another message is shown

“We could not confirm the request. Use “Check whether it was accepted” to ask about the same request.”
The button at the bottom right turns into Check whether it was accepted; press it. It only checks the same request, so no issue is created twice. If the error code under the message is “incident.blocked”, the integration is paused for the time being, so wait a while before you press.
“The previous post is still being processed. Please wait a moment.”
The last post is still being processed. Wait a little, then close the screen and open it again.
“The previous save is still being processed. Please wait a moment.”
The last save is still being processed. Wait a little, then close the screen and open it again.

If it still does not workIf it is not at the destination either, note what the screen says and the time, and ask the person responsible for GIJITO in your company.

8. The CSV file, My item list or copying does not work

  • “The file could not be exported. Please try again.”
  • “The CSV could not be exported. Please try again.”
  1. 1Check your network connection and press the export button again.
  2. 2If the same message keeps appearing, note the error code under it.

If another message is shown

“Up to 250 items can be exported at a time. Choose fewer items.”
Choose 250 items or fewer and export them, then export the rest in another file.
“Could not save. Please try again.”
Press “Save N to my list” again. Items marked Saved are already saved.
“〇 item(s) could not be saved because you can no longer view them.”
The other items are saved.
“Could not copy automatically. Select the text below and press Ctrl+C (⌘C on Mac).”
It appears when the browser did not allow the copy. The text in the box below is selected, so copy it with the keyboard.

If it still does not workFor how to export a CSV file, See the guide “Send to Backlog or Jira”.

If it still does not work

Note the message text, the time it happened and what you tried, then ask the person responsible for GIJITO in your company. Do not share passwords, other credentials or confidential meeting content.

When you finish

With the fix that matches the message, you can send the items or the whole text of approved minutes. If you cannot tell what happened, check at the destination before you decide what to do next.

Related guides

Next step

Send to Backlog or Jira

Back to Help Center

Sending does not work | GIJITO